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Attached is a walkthrough on how to reset the system settings. I would follow the guide a few times to make sure you are hitting the buttons properly. If this walkthrough does not work then you will h... |
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To set the schedule for motion recording, you would need to enter into the Main Menu > Record and set the "Rec. Mode" to "Time Schedule". Then you would select the schedule opti... |
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What may be happening is an alert is triggering for motion still and kicking you out of the auto sequence. Go into Main Menu > Device > Alarm and uncheck the Fullscreen option. |
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This usually happens when viewing in the video search section of the DVR. What happens is the file will play up until there is a flagged motion event, then will stop or black out when it reaches the n... |
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This is called the Wood effect. There is nothing wrong with the cameras or the DVR.
More information can be found here:
http://photonotes.org/cgi-bin/photo-entry.pl?id=Woodeffect
and here:
http:... |
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A receipt is required for all warranty requests, including repairs and part requests. If you are having problems attaching your receipt, submit this form without the receipt and send an email to suppo... |
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Neither Night Owl technical support nor the sales department handles rebates. Unfortunately, we cannot assist with your rebate. This is done by a third-party company, 4MyRebate. All rebate information... |
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If you need to return a device for repair or replacement or missing parts then request an RMA or a parts request from:
http://nightowlspsupport.com/hesk/index.php?a=add&page=rma
Make sure to... |
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Night Owl technical support cannot process refunds. If you require a refund, you must speak to the retailer from which the product was purchased. If you purchased your product from NightOwlSP.com, ema... |
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If your DVR is already network, accessible remotely, and you have a dynamic external IP address, it will keep changing. Create a NightOwlDVR.com hostname to take place of your external IP address. You... |
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